Frequently Asked Questions About Balikbayan Box Shipping
Find answers to the most common questions about our Balikbayan Box Sea Cargo, door-to-door box pickup and delivery, shipping schedules, delivery times, and services from Southeast Queensland and Northern NSW to the Philippines.
How long does Balikbayan Box delivery take?
Our Balikbayan Box Sea Cargo delivery takes approximately 6–9 weeks for Luzon and 8–12 weeks for Visayas and Mindanao, calculated from the sailing date. Delivery times may vary depending on customs clearance and your delivery location.
Do you offer free door-to-door pickup?
Yes. We provide free door-to-door box pickup across selected areas in Southeast Queensland and Northern NSW. Contact our team to check if your suburb is within our service area.
Which areas do you service?
We provide Balikbayan Box pickup throughout Brisbane, Gold Coast, Logan, Ipswich, Springfield, Moreton Bay, Regional Queensland, and Northern NSW.
Can I track my Balikbayan Box?
Yes. We regularly post shipping schedules, sailing updates, and delivery progress to keep you informed throughout your shipment's journey.
What can I send in a Balikbayan Box?
You can send clothing, shoes, toys, household goods, kitchenware, non-perishable food, and gifts. Please avoid prohibited or restricted items. If you're unsure, contact us before packing your box.
How do I book a Balikbayan Box pickup?
Booking is easy. Complete our online pickup form or contact our team to schedule a convenient door-to-door box pickup.
What is the size of your Balikbayan Box?
Our standard Balikbayan Box measures 70cm (H) × 57cm (L) × 52cm (W). It provides plenty of space for clothing, household items, gifts, and other essentials you want to send to your loved ones in the Philippines.
Do you accept other Balikbayan Box brands?
Yes! We accept all Balikbayan Box brands, provided they meet our packaging guidelines. If you're unsure whether your box is suitable, simply contact our team before booking your pickup.
Are there any weight limits?
No. There is no weight limit for our standard Balikbayan Box. We recommend packing your items securely to ensure safe handling throughout the shipping journey.
Do I need to complete a declaration form?
Yes. A completed Declaration Form is required for every Balikbayan Box shipment. To avoid delays, please submit your declaration form at least 2 days before your scheduled pickup.
How much is an off-size box?
Off-size boxes are charged based on their actual dimensions and destination. Since every oversized box is different, pricing is calculated individually. Please contact our team with your box's length, width, and height, and we'll provide you with a personalized quote.
Ready to Send Your Box?
Book your pickup today and send care to your loved ones in the Philippines.